Shipping Policy
Last Updated: January 7, 2025
At BioSlim™, we are committed to delivering your order quickly and efficiently. This shipping policy outlines our shipping methods, rates, delivery times, and international shipping options.
Free Shipping Available
FREE Standard Shipping on all orders over $50 within the Continental United States!
1. Domestic Shipping (United States)
1.1 Shipping Methods and Rates
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $4.95 (FREE on orders over $50) |
| Express Shipping | 2-3 business days | $12.95 |
| Priority Overnight | 1-2 business days | $24.95 |
1.2 Processing Time
- Orders placed before 2:00 PM EST on business days are processed the same day
- Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day
- Processing typically takes 1-2 business days before shipment
- You will receive a confirmation email with tracking information once your order ships
2. Shipping Carriers
We partner with reliable shipping carriers to ensure your order arrives safely:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier used depends on your location and selected shipping method. We reserve the right to choose the most appropriate carrier for your order.
3. Shipping Restrictions
3.1 Domestic Restrictions
- We ship to all 50 U.S. states and U.S. territories
- P.O. Box delivery is available via USPS only
- We cannot ship to APO/FPO addresses via Express or Priority shipping
3.2 Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers. Additional charges may apply for address corrections or re-routing.
4. International Shipping
4.1 Available Countries
We currently ship to the following international destinations:
- Canada
- Mexico
- United Kingdom
- Australia
- New Zealand
- Select European Union countries
Note: International availability may vary. Please check during checkout if your country is available for shipping.
4.2 International Shipping Rates and Times
| Destination | Delivery Time | Starting Cost |
|---|---|---|
| Canada | 7-14 business days | $14.95 |
| Mexico | 10-15 business days | $16.95 |
| United Kingdom | 10-15 business days | $19.95 |
| Australia/New Zealand | 15-20 business days | $24.95 |
| Other International | 15-25 business days | $29.95 |
4.3 Customs, Duties, and Taxes
- International customers are responsible for all customs duties, taxes, and fees
- These charges are determined by your country's customs office
- We cannot predict or calculate these charges in advance
- Orders may be delayed in customs, which is beyond our control
- We declare the full value of products on customs forms as required by law
5. Order Tracking
All orders include tracking information:
- You will receive an email with your tracking number once your order ships
- Track your package directly on the carrier's website
- For order status inquiries, contact our customer service team
- Please allow 24 hours for tracking information to update after shipment
6. Delivery Information
6.1 Delivery Attempts
- Carriers typically make 1-3 delivery attempts
- If delivery fails, the package may be held at a local facility
- You may need to pick up the package or arrange redelivery
- Packages returned to us due to failed delivery may incur reshipping charges
6.2 Signature Requirements
- Orders over $100 may require signature upon delivery
- You can authorize release without signature through the carrier's website
- We are not responsible for packages left unattended per your authorization
7. Lost or Damaged Packages
In the rare event your package is lost or damaged:
- Contact us immediately at support@bioslim.com
- We will work with the carrier to locate your package
- If the package cannot be recovered, we will send a replacement or issue a refund
- Damaged items will be replaced at no cost to you
- Please retain all packaging materials for damaged items
8. Holiday Shipping
During peak holiday seasons:
- Order early to ensure delivery by your desired date
- Shipping times may be extended due to high carrier volume
- Express and Priority shipping options are recommended for time-sensitive orders
- Check our website for holiday shipping deadlines
9. Subscription Orders
For subscription customers:
- Subscription orders ship automatically according to your selected frequency
- You will receive an email notification before each shipment
- Shipping method and address can be updated in your account
- The same shipping rates and times apply to subscription orders
10. Shipping to Multiple Addresses
To ship to multiple addresses:
- Each address requires a separate order
- Shipping charges apply to each individual order
- Contact customer service for assistance with bulk orders
11. Changes to Orders
Need to change your shipping information?
- Contact us immediately after placing your order
- Changes cannot be made once the order has been processed
- We cannot change the shipping address after the package has shipped
- Shipping method upgrades may be available before processing
12. Contact Information
For shipping-related questions or concerns:
- Email: shipping@bioslim.com
- Phone: 1-800-XXX-XXXX
- Hours: Monday-Friday, 9 AM - 5 PM EST
Note: Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, customs, or other factors beyond our control. This policy is subject to change without notice.