Refund Policy

Last Updated: January 7, 2025

1. Our Commitment to Your Satisfaction

At BioSlim™, we are confident in the quality and effectiveness of our natural weight management supplement. We understand that every individual is unique, and results may vary. That's why we offer a comprehensive 60-day money-back guarantee to ensure you can try BioSlim™ risk-free.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be initiated within 60 days of the original delivery date
• The product must be purchased directly from our official website or authorized retailers
• You must have a valid order number or proof of purchase
• Both used and unused bottles must be returned

3. How to Request a Refund

To initiate a refund, please follow these steps:

Step 1: Contact Customer Service

• Email: support@bioslim.com
• Phone: 1-800-XXX-XXXX (Monday-Friday, 9 AM - 5 PM EST)
• Provide your order number and reason for return

Step 2: Receive Return Authorization

• Our customer service team will provide you with a Return Merchandise Authorization (RMA) number
• You will receive detailed return instructions via email
• The RMA number must be clearly written on the outside of the return package

Step 3: Ship the Product Back

• Package all bottles (both used and unused) securely
• Include a copy of your original invoice or packing slip
• Ship the package to the address provided by customer service
• We recommend using a trackable shipping method for your protection

4. Refund Processing

Once we receive your returned product:

• We will inspect the return within 3-5 business days
• Upon approval, your refund will be processed
• The refund will be credited to your original method of payment within 5-10 business days
• You will receive an email confirmation when your refund has been processed

5. What Is Covered

Your refund includes:

• The full purchase price of the product
• Any applicable taxes paid on the original order

6. What Is Not Covered

The following charges are non-refundable:

• Original shipping and handling fees
• Return shipping costs (customer responsibility)
• International customs fees or duties
• Products purchased from unauthorized retailers

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately within 7 days of delivery
• Provide photos of the damaged product and packaging
• We will send a replacement at no additional cost or issue a full refund including shipping

8. Cancellation Policy

Orders may be cancelled before shipment:

• Contact customer service immediately after placing your order
• If the order has not shipped, we will cancel it and issue a full refund
• If the order has shipped, you must follow the standard return process

9. Subscription Cancellations

For subscription orders:

• You may cancel your subscription at any time
• Cancellations must be made at least 24 hours before the next scheduled shipment
• Previous shipments are subject to the standard 60-day return policy

10. International Returns

For international orders:

• The same 60-day guarantee applies
• Customers are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping service
• Allow additional time for international shipping and processing

11. Frequently Asked Questions

Q: Do I need to return empty bottles?

A: Yes, we require all bottles (both empty and full) to be returned for a complete refund.

Q: How long does it take to receive my refund?

A: Once approved, refunds are typically processed within 5-10 business days, though your bank may take additional time to reflect the credit.

Q: Can I get a refund if I bought BioSlim from another retailer?

A: Purchases from unauthorized retailers must be returned to the place of purchase. We can only process refunds for orders placed directly through our official website.

12. Contact Us

If you have any questions about our refund policy or need assistance with a return:

• Email: support@bioslim.com
• Phone: 1-800-XXX-XXXX
• Hours: Monday-Friday, 9 AM - 5 PM EST
• Mailing Address: BioSlim Returns Department, [Address], United States

Note: This refund policy is subject to change. Please check this page periodically for updates. The version posted on our website at the time of your purchase will apply to your order.